Support & Accessibility

 

Norris and Fisher (Insurance Brokers) Ltd Support & Accessibility Policy –
Updated 3rd May 2023

If you need any additional support in arranging your insurance cover then please let us know as we are always happy to help.

We are keen to ensure that our products and services are accessible to all. If you have any additional needs, then we would encourage you to talk to our staff to help us understand your individual requirements.

Trusted Alternative Contact

If for whatever reason you’re finding it difficult to talk to with us, we can speak with someone else on your behalf.  We are happy to speak with a trusted alternative contact if you make us aware of this. Please get in touch if you wish to appoint such a contact, all we would need is their name, date of birth and contact details and we will note your records accordingly.

Visual and Audio Support

If you’re using our website on a desktop, you can magnify the screen or increase text size. Head to the ‘Settings’ menu on your internet browser (like Google Chrome or Microsoft Edge) and depending on the browser you use, you’ll find the option to increase the text size under ‘Preferences’ or ‘View’.

If you have a preferred method of contact, then please let us know and we will endeavour to use this method for all future correspondence.

Money Problems

It is important that premiums are paid on time, and you keep up to date with instalment payments to ensure there is no break in cover. However, we understand that circumstances change, and it is not always that simple to keep up to date with your financial commitments. If you have any money worries then please let us know as soon as possible and we will do all we can to support you.

We would also direct you to the following online resources for further information