{"id":768,"date":"2023-05-03T12:11:52","date_gmt":"2023-05-03T11:11:52","guid":{"rendered":"https:\/\/www.norrisandfisher.com\/?page_id=768"},"modified":"2023-05-24T17:21:41","modified_gmt":"2023-05-24T16:21:41","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/www.norrisandfisher.com\/complaints-procedure\/","title":{"rendered":"Complaints Procedure"},"content":{"rendered":"
Norris and Fisher (Insurance Brokers) Ltd Complaints Procedure –<\/strong> Our aim is always to provide our customers with a first-class service; however we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 023 8026 9009 or write to:<\/p>\n Jade Winter If we are unable to resolve the issue to your satisfaction by the end of the third business day following receipt, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of a final response no later than 8 weeks.<\/p>\n If you are not happy with our response, or the position after a period of 8 weeks, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS) for an independent assessment and opinion.<\/p>\nComplaints Procedure<\/h1>\n <\/div>\n
Updated 3rd May 2023<\/p>\n
Norris & Fisher (Insurance Brokers) Ltd
Threefield House
Threefield Lane
Southampton
SO14 3LP
Email: jade.winter@norrisandfisher.com<\/p>\n