UPDATED 14th October 2020
visitors to our websites and
those who subscribe to our newsletter
people who use our services
1. Visitors to our website
1.1 Collecting information
We may collect, store and use the following kinds of personal information:
information about your computer and about your visits to and use of this website;
information that you provide to us for the purpose of registering with us;
information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
A cookie consists of information sent by a web server to a web browser and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
1.3 Using your personal information
We may use your personal information to:
enable your use of the services available on the website;
send you email notifications which you have specifically requested;
send to you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
deal with enquiries and complaints made by or about you relating to the website.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
2. People who use our services
2.1. Collecting information
When you use the Services, we collect the following information, and use it only as described below:
2.1.1. Account Information.
This may include your name, address, email address and phone number. We use this information in the ways you would expect, such as to set up your Account or contact you.
2.1.2. Third Party Account Information.
If you use Third Party Services, such as social media or photo-sharing services, you may provide us with your Third Party Services account information, such as your username (note that we don’t store any passwords you use to access Third Party Services). We transmit and may store such account information, only as needed to provide the Services, and only in accordance with the terms and policies of the Third Party Services.
2.1.3. Payment Information.
When you initially provide or update your payment information, we transmit it via an encrypted connection to our Payment Processors. We don’t store your payment information.
2.1.4. Communications With Us.
When you send us emails or other communications, such as customer support inquiries, we maintain those communications and their contents so that we can resolve your inquiries or otherwise assist you.
2.1.5. Files You Provide Us.
When you use the Services, we store, process and transmit your User Content (such as your photos) and information related to your User Content (such as location tags in photos). We process and store such files and information in order to provide the Services, as described in our Terms of Service.
2.1.6. Usage Information.
This includes information about your activity on and interaction with the Services, such as your IP address, your device or browser type, the webpage you visited before coming to our sites and identifiers associated with your devices. This information enables us to analyse how the Services are being accessed and used and to track the performance of the Services.
2.1.7. Cookies and Other Technologies.
2.2. Sharing information
When you use the Services, we may share your information only as described below:
2.2.1 Third Parties You Authorise.
You can give third parties access to your and your End Users’ information on the Services. For example, you may wish to integrate Your Sites with a third party newsletter service that requires access to the email addresses you collect from your End Users, in order for that newsletter service to send emails on your behalf and at your direction. Just remember that such third party’s use of this information will be governed by the terms and privacy policies of the third party.
2.2.2 Following the Law.
We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to comply with the law, protect our rights or prevent fraud or abuse of Norris and Fisher (Insurance Brokers) Ltd or our users. When we receive law enforcement or national security requests for information, we strongly believe in privacy and transparency. We scrutinise such requests carefully and challenge vague, overbroad or otherwise unlawful requests. And when legally permitted, we provide our users with notice that their information is being requested. This notice is provided so that you have the opportunity to challenge such requests.
2.2.3. Others Working for Norris and Fisher (Insurance Brokers) Ltd.
2.2.4. Business Transfers.
If we're involved in a reorganisation, merger, acquisition or sale of our assets, your information may be transferred as part of that deal.
3. Storage of your information
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your information transmitted to our website. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We may monitor calls, emails, text messages and other communications with you. When you contact us we may keep a record of that correspondence and any information provided to us during that or any subsequent communication.
4. Editing and deleting your information
You have the right to ask for rectification and/or deletion of your information. You also have the right to object at any time, free of charge, to the processing of your information and you have right of access to your information. If you would like to exercise any of these rights please contact us as set out below.
5. End User Information
5.1. Collection and Use of End-User Information
5.2. Your Relationship with End Users.
5.3. End User Payment Information.
Your End Users’ payment information may be processed via third-party eCommerce Payment Processors with which you integrate your Account, in accordance with such eCommerce Payment Processors’ terms and policies. We transmit your End Users’ complete payment information when they initially provide or update it, only so that we can pass it along to the eCommerce Payment Processors you agree to use. We don’t collect or store your End Users’ payment information.